k9pkr Privacy Policy

1. Who We Are

This Privacy Policy is issued by k9pkr (referred to throughout this document as "k9pkr", "we", "us", or "our"), the operator of the online gaming platform accessible at k9pkr.net. k9pkr operates under an internationally recognised gaming licence and provides online sports betting, casino games, and related gaming services to eligible players.

k9pkr is the data controller in respect of the personal information collected from players and visitors to the Platform. This means k9pkr determines the purposes for which your personal data is collected and the manner in which it is processed. Where k9pkr engages third-party processors — such as payment providers or identity verification services — those parties act under k9pkr's instructions and are contractually bound to protect your data.

References to the "Platform" in this Policy mean the k9pkr website at k9pkr.net, all related subdomains, the k9pkr mobile interface, and any other digital interface operated by k9pkr through which gaming services are delivered to players.

2. Data We Collect

k9pkr collects personal data across several categories. The table below summarises what is collected and for what primary purpose each category is used.

k9pkr does not knowingly collect sensitive categories of personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — except where voluntarily disclosed by a player in the context of a responsible gaming request (for example, disclosing a gambling-related health concern when requesting self-exclusion). Such disclosures are handled with the highest level of confidentiality.

3. How We Collect Your Data

k9pkr collects personal data through the following channels:

• Direct interactions: When you register an account, complete the verification process, make a deposit or withdrawal, contact support, or respond to a survey, you provide data directly to k9pkr.
• Automated technologies: When you browse or use the Platform, k9pkr automatically collects technical data including your IP address, device identifiers, browser type, pages visited, and session duration through cookies, server logs, and similar tracking technologies.
• Third-party identity verification providers: k9pkr works with licensed Know Your Customer (KYC) and identity verification services to validate the identity documents you submit during account registration and periodic reviews.
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, our payment processing partners may share transaction confirmation data with k9pkr to reconcile your account balance.
• Fraud detection and AML screening services: k9pkr may receive data from third-party screening tools that help identify fraudulent activity, politically exposed persons (PEPs), and sanctions list matches as required by anti-money laundering regulations.

4. Why We Use Your Data

k9pkr uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the Platform.
• Service delivery: To process bets, settle winnings, credit bonuses, and provide access to all gaming products available on k9pkr.
• Financial transactions: To process PKR deposits and withdrawals via your registered payment method and maintain accurate financial records.
• Regulatory and legal compliance: To meet obligations under our international gaming licence, including age verification, KYC, AML screening, and record-keeping requirements.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, enforce player-requested limits, and manage self-exclusion requests in compliance with responsible gaming standards.
• Platform security and fraud prevention: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering, and other prohibited activities.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Marketing and promotions: To send you relevant promotional offers, bonuses, and platform updates where you have provided consent or where k9pkr has a legitimate interest in doing so. You may opt out at any time.
• Platform improvement: To analyse usage patterns, test new features, and optimise the performance and user experience of the k9pkr Platform.

5. Legal Basis for Processing

k9pkr processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing that is necessary to perform the contract between you and k9pkr — including account registration, game play, payment processing, and bonus management — is carried out on the basis that it is required to deliver the services you have requested.
• Legal obligation: Certain processing activities — including identity verification, AML screening, and record retention — are mandatory under the terms of k9pkr's gaming licence and applicable law. k9pkr cannot waive these obligations at a player's request.
• Legitimate interests: k9pkr processes some data on the basis of its legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Where k9pkr relies on your consent — for example, to send you marketing emails or SMS messages — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

k9pkr does not sell, rent, or trade your personal data to any third party for that party's own marketing purposes. k9pkr may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to execute your requested transaction and comply with their own regulatory obligations.
• Identity and KYC verification providers: Licensed third-party services that verify the authenticity of identity documents and cross-check player data against regulatory databases.
• AML and fraud screening services: Automated screening tools that check player identities against sanctions lists, PEP databases, and adverse media sources as required by our licence.
• Gaming software and content providers: Game studios and live dealer platform operators whose content is hosted on k9pkr may receive session and gameplay data necessary to deliver and audit their games.
• IT infrastructure and cloud service providers: Hosting, database, and security service providers that store and process Platform data on k9pkr's behalf under binding data processing agreements.
• Customer support platform providers: Third-party live chat and ticketing system operators that facilitate player support communications.
• Regulatory and law enforcement authorities: k9pkr will disclose personal data to licensing bodies, financial intelligence units, or law enforcement agencies when required to do so by law, court order, or regulatory instruction.

All third-party service providers engaged by k9pkr are contractually required to handle your data securely, use it only for the purposes for which it was shared, and comply with applicable data protection standards.

7. Data Retention

k9pkr retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, including compliance with legal and regulatory obligations. The following general retention periods apply:

• Active accounts: Personal data is retained for the duration of your account's active status on the Platform.
• Closed accounts: Following account closure, k9pkr retains identity, financial, and gaming activity records for a minimum of five (5) years from the date of closure to satisfy gaming licence record-keeping requirements and AML obligations.
• Financial transaction records: Deposit, withdrawal, and bonus transaction records are retained for a minimum of five (5) years in accordance with financial record-keeping requirements.
• Support communications: Live chat transcripts and support emails are retained for a minimum of two (2) years from the date of the communication.
• Marketing consents: Records of your marketing consent status are retained for the life of your account and for two (2) years after account closure.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Data Security

k9pkr implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the k9pkr Platform.
• Encryption of sensitive data fields — including financial account numbers and identity document scans — at rest in k9pkr's databases.
• Role-based access controls ensuring that only staff with a verified business need can access identifiable player data.
• Regular security vulnerability assessments and penetration testing of the Platform's infrastructure.
• Automatic session timeouts and multi-factor authentication options for player accounts.
• Incident response procedures for detecting, containing, and notifying relevant parties of data breaches within required timeframes.

While k9pkr takes reasonable and appropriate steps to secure your data, no system connected to the internet is completely immune from risk. You are also responsible for keeping your account credentials confidential and for using a strong, unique password for your k9pkr account.

9. Cookies & Tracking Technologies

k9pkr uses cookies and similar tracking technologies on the Platform to ensure proper functionality, improve user experience, and support security and analytics operations. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies and load-balancing cookies. They cannot be disabled without impairing the Platform's core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred currency display (PKR), and responsible gaming limit configurations to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players navigate and interact with the Platform, helping k9pkr identify areas for improvement. k9pkr uses privacy-respecting analytics tools configured to anonymise IP addresses.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and suspicious login patterns across sessions.

k9pkr does not use third-party advertising cookies or share cookie data with external advertising networks. You can manage cookie preferences through your browser settings, although disabling strictly necessary cookies will affect your ability to log in and use the Platform.

10. Your Rights

As a data subject, you have the following rights in relation to the personal data k9pkr holds about you. To exercise any of these rights, submit a written request to [email protected] with your registered username and a description of your request.

• Right of access: You may request a copy of the personal data k9pkr holds about you, along with information about how it is being used.
• Right to rectification: If you believe any personal data k9pkr holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request that k9pkr delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to k9pkr's overriding legal obligations to retain certain records.
• Right to restriction of processing: You may request that k9pkr restrict the processing of your data in certain circumstances, such as while a correction request is under review.
• Right to data portability: You may request a copy of the data you have provided to k9pkr in a structured, machine-readable format where processing is based on consent or contract.
• Right to object: You may object to processing based on k9pkr's legitimate interests, including profiling for marketing purposes. k9pkr will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

k9pkr will respond to all valid data rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, and you will be informed of the extension and the reasons for it.

11. Marketing Communications

k9pkr may send you promotional communications about bonuses, new games, cricket betting offers, PSL promotions, and other Platform news via email, SMS, or in-Platform notifications, subject to the following rules:

• k9pkr will only send marketing communications where you have provided explicit consent during registration or at a subsequent point, or where k9pkr has a legitimate interest in communicating with you as an existing customer about its own similar products and services.
• Every marketing email and SMS from k9pkr includes a clear and functional unsubscribe link or opt-out instruction. Opt-out requests are processed within five (5) business days.
• Players who have activated a cooling-off period or self-exclusion will not receive any marketing communications from k9pkr for the duration of that period.
• k9pkr does not share your contact details with third-party marketing companies for their own promotional purposes.

You can manage your marketing communication preferences at any time by contacting k9pkr support via live chat or emailing [email protected].

12. Children's Privacy

The k9pkr Platform is strictly intended for adults aged 21 and above. k9pkr does not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration process and may be repeated during the account lifecycle.

If k9pkr becomes aware — through its own verification procedures, a player report, or any other means — that a person under the age of 21 has registered an account or provided personal data, k9pkr will immediately suspend the account, delete the associated personal data (except records required to be retained to document the breach), and return any deposited funds to the originating payment method following verification.

If you believe a person under 21 has accessed or is using the k9pkr Platform, please notify us immediately at [email protected].

13. International Data Transfers

k9pkr operates under an international gaming licence and may engage service providers — such as cloud hosting providers, KYC verification services, and gaming software operators — located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

Where such transfers occur, k9pkr takes steps to ensure that appropriate safeguards are in place to protect your personal data, including:

• Entering into contractual data processing agreements with all third-party recipients that impose data protection obligations equivalent to those applied by k9pkr.
• Transferring data only to service providers located in jurisdictions that provide an adequate level of data protection or that have committed to equivalent protective measures.
• Limiting the scope of data transferred to the minimum necessary for the service provider to perform its contracted function.

You may request further information about the safeguards applied to international data transfers by contacting k9pkr support.

14. Changes to This Policy

k9pkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. Material changes to this Policy will be communicated to registered players via the email address on file at least fourteen (14) days before the changes take effect, or through a prominent notice on the Platform.

Minor clarifications or non-material updates may be published without advance notice and take effect immediately upon publication. The effective date displayed at the top of this page reflects when the current version was last updated.

Your continued use of the k9pkr Platform after a revised Privacy Policy takes effect constitutes your acknowledgement of the changes. If you do not agree with any material changes, you should stop using the Platform and contact k9pkr to request account closure and data erasure where applicable.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how k9pkr handles your personal data, please contact us through the following channels:

• Live Chat: Available directly on the k9pkr Platform, 24 hours a day, 7 days a week. This is the fastest channel for urgent data concerns.
• Email: [email protected] — for written data rights requests and formal privacy complaints. Please include your registered username and a clear description of your request or concern.

k9pkr takes all privacy complaints seriously. Upon receiving a complaint, k9pkr will acknowledge receipt within 48 hours and aim to resolve the matter within 30 calendar days. Where a complaint cannot be resolved directly, you may have the right to escalate the matter to the relevant data protection authority or to k9pkr's licensing authority, as appropriate under the applicable regulatory framework.